Last updated: October 21, 2026
These terms cover window cleaning, solar panel cleaning, solar bird proofing, screen cleaning, track detailing, pressure washing, gutter cleaning, and holiday light installation and removal. Artificial turf cleaning is provided by a separate company and has its own terms. See the Lumon Turf Cleaning Terms & Conditions.
These Terms and Conditions govern the cleaning services provided by Bright Home Solar Panel Cleaning LLC, doing business as Lumon Cleaning (“Lumon Cleaning,” “we,” “us,” or “our”). By accepting an estimate, scheduling service, or authorizing work to begin, you (“the customer”) acknowledge that you have received and agreed to these terms, subject to applicable law.
Lumon Cleaning provides the following services as specified in the customer’s estimate or work order:
The estimate or work order identifies the specific services, areas, materials, and additional work included in each job. Work not expressly included in the estimate or work order is excluded unless separately approved.
Estimates are based on the property details and conditions described to us at the time of quoting, including window count, stories, roof access, surface conditions, and the scope of work requested.
If conditions found on site differ materially from those described, we will notify you and obtain your approval before performing additional work or charging additional amounts.
Any change to the agreed scope of work or price must be approved in writing before the additional work begins. Written approval may be provided by email, text message, or an updated estimate or change order.
You will not be charged more than the agreed estimate for the authorized scope of work without your approval, except for any charges separately authorized in writing or otherwise permitted by law.
Payment is due upon completion of services unless otherwise agreed in writing.
If an invoice remains unpaid, we may suspend future service and may seek reasonable collection costs actually incurred, to the extent permitted by law.
Any applicable late fees, financing charges, or other additional payment obligations must be disclosed and agreed to where required by law.
We ask that cancellations and rescheduling requests be made at least 24 hours before the scheduled appointment so we can offer the time slot to another customer.
We do not charge a cancellation fee for ordinary cancellations or rescheduling.
This policy does not eliminate any statutory cancellation rights or other rights available under applicable law.
If you enroll in recurring service, we will schedule visits at the agreed frequency. Unless otherwise agreed, recurring service means automatic scheduling of future visits, not automatic payment collection.
You may change the frequency, skip a visit, or cancel recurring service by contacting us. We will confirm changes in writing.
We will communicate the expected service date and any applicable price before each visit. Changes to pricing or service frequency will be communicated in advance.
If automatic billing or an automatically renewing service plan is offered, we will obtain any legally required consent and provide the disclosures, notices, and cancellation methods required by applicable law. You will not be enrolled in automatic billing solely by accepting these general terms.
The customer agrees to provide safe and clear access to all service areas, including gates, side yards, work areas, and water sources. Where practical, vehicles, patio furniture, decorations, and fragile items near the work area should be moved or secured before service.
Lumon Cleaning is not responsible for delays or incomplete service caused by locked access, obstructions, or conditions that prevent safe work.
If access or site conditions prevent us from safely completing the scheduled service, we may postpone, cancel, or decline the affected portion of the work.
Any trip fee or charge for an unsuccessful visit must be disclosed and agreed to in advance. No charge will be imposed for work not performed unless the charge was separately authorized and is permitted by law.
The customer agrees to provide access to a working water source and, where required, an exterior power outlet.
Lumon Cleaning is not responsible for problems arising from pre-existing plumbing or electrical conditions, irregular water pressure, or defective spigots and hose bibs, except to the extent caused by our own negligence or willful misconduct.
If the available utilities are inadequate or unsafe, we may pause or decline the affected work and discuss alternatives with the customer.
Services may be rescheduled due to weather, wind, extreme heat, wet or icy roof conditions, or other circumstances we reasonably determine to be unsafe.
We will contact you to arrange a new date as soon as practical. Rescheduling for weather or safety reasons will not incur a rescheduling fee.
We are not responsible for delays caused by circumstances beyond our reasonable control, but we will make reasonable efforts to communicate changes and complete the work when conditions permit.
Lumon Cleaning is not responsible for pre-existing damage or deterioration that existed before we began work, except to the extent we cause or worsen that condition through our own negligence or willful misconduct.
Pre-existing conditions may include:
Please tell us about known issues before service so we can plan around them. Where we notice an apparent pre-existing problem during service, we may document it and notify you.
Documentation of a pre-existing condition does not waive responsibility for damage subsequently caused by our negligence or willful misconduct.
We use professional-grade equipment and methods and work to achieve the best result the surface will allow. Cleaning results depend on the surface, its condition, the type of contamination, and other factors.
We do not guarantee removal of:
Where we believe a condition will not fully clean, we will explain the limitation before or during service where reasonably practicable.
Solar production. Solar panel cleaning may improve performance when dirt or debris is affecting production, but Lumon Cleaning does not guarantee a specific increase in energy production, savings, or system output. Results depend on system condition, weather, shading, equipment, and other factors outside our control.
By approving solar panel cleaning, bird proofing, or other roof-related services, the customer acknowledges that:
Lumon Cleaning will use reasonable care when accessing roofs and performing work. We are not responsible for leaks or damage caused by pre-existing roof, flashing, or installation defects, except to the extent we cause or worsen the condition through our own negligence or willful misconduct.
We do not perform electrical work on solar systems and do not disconnect, rewire, or reseat solar panels.
If we identify an unsafe condition or a condition that requires work outside our authorized scope, we may pause or decline the affected work.
Pressure and soft washing use pressurized water and, where appropriate, cleaning solutions.
The customer acknowledges that surfaces in aged, damaged, or compromised condition may be vulnerable to damage from water pressure or cleaning solutions. Lumon Cleaning will use reasonable care and select methods appropriate for the surface.
Potentially vulnerable conditions include:
Where we reasonably determine a surface cannot be cleaned safely, we may explain the risk and decline that portion of the work.
This section does not exclude responsibility for damage caused by our own negligence or willful misconduct.
Gutter cleaning includes removal of accumulated debris from gutters and accessible downspouts.
Gutter systems, hangers, fascia, and associated components may be weakened by age, corrosion, improper installation, or lack of maintenance. Clearing debris may reveal existing leaks, rust, separated seams, or improper slope.
Clearing a downspout does not guarantee correction of an underground or subsurface drainage blockage.
Unless separately agreed in writing, gutter repair, reattachment, replacement, and underground drainage repair are not included.
Lumon Cleaning is responsible for damage caused by our own negligence or willful misconduct.
Holiday light installation and removal are seasonal services performed at height.
If you are not satisfied with our work, contact us within 48 hours of service. We will return to address concerns at no additional charge where the concern relates to the agreed scope of work and is reasonably attributable to the cleaning performed.
This guarantee does not cover conditions excluded from the agreed scope, permanent staining or damage that cannot be corrected by cleaning, or new conditions arising after service.
The 48-hour period applies only to our voluntary satisfaction guarantee. It does not limit any rights or remedies available under applicable law, including claims involving property damage, bodily injury, or other legal obligations.
Lumon Cleaning carries commercial general liability insurance. A certificate of insurance is available upon request before service, at no cost.
Customers and homeowners’ associations may request a certificate to verify the coverage reflected in the policy.
Insurance coverage is subject to the actual policy terms, conditions, exclusions, and limits. Nothing in these terms guarantees coverage for a particular claim or limits liability where prohibited by law.
To the fullest extent permitted by law, Lumon Cleaning is not liable for indirect, incidental, special, or consequential damages, including loss of use, lost business, lost solar energy production or utility savings, or diminution in property value, except where such limitations are prohibited by law.
Nothing in these terms excludes or limits liability for bodily injury or property damage caused by Lumon Cleaning’s negligence or willful misconduct, or any other liability that cannot lawfully be excluded or limited.
Any limitation on other liability, including the amount of any claim, applies only to the extent permitted by applicable law and does not override mandatory legal rights or remedies.
Cleaning services involve inherent risks, including wet or slippery surfaces, ladders, hoses, equipment, and active work areas.
Customers should keep children, pets, guests, and other occupants clear of active work areas, ladders, hoses, and equipment during service.
Except to the extent caused by Lumon Cleaning’s negligence or willful misconduct, we are not responsible for injuries resulting from hazards or conduct outside our reasonable control. Nothing in this section waives rights or responsibilities that cannot legally be waived.
The customer agrees to maintain a reasonably safe working environment for our staff.
We reserve the right to decline, pause, or stop work if conditions are unsafe, including unstable roof surfaces, exposed wiring, unsafe access, aggressive animals, severe weather, or other hazards.
If work is stopped for safety reasons, we will discuss alternatives with the customer. The customer will not be charged for work not performed unless a separate charge was authorized in advance and is permitted by law.
The customer is responsible for disclosing known property hazards before service and for taking reasonable steps to make the work area safe.
Hazards may include:
A customer may be responsible for damage or injury to the extent caused by the customer’s negligence, intentional misconduct, or failure to disclose a known hazard where disclosure was reasonably required.
Nothing in this section transfers responsibility to the customer for damage or injury caused by Lumon Cleaning’s own negligence or willful misconduct.
Pets must be secured before service begins. Gates may need to be opened and may be temporarily left open during service. Customers should inform us of any animals that could pose a risk to workers or escape during access.
Lumon Cleaning is not responsible for escaped pets or animal-related incidents except to the extent caused by our own negligence or willful misconduct.
Where bird proofing or nest removal is performed, we will comply with applicable wildlife protection requirements and pause work if an active nest with young is present or if continuing would violate applicable law.
Lumon Cleaning may request photographs or video of the serviced areas for job documentation, quality control, or marketing purposes.
Job documentation. We may take reasonable photographs of the work area to document pre-existing conditions, the scope of work, or the results of service. We will handle such documentation in accordance with applicable privacy laws and our privacy policy.
Marketing permission. Use of photographs or videos for public marketing, including social media, website content, advertising, and promotional materials, requires the customer’s separate permission. Marketing permission is optional and is not a condition of receiving service.
We will not publish your full address, name, or other personal identifying information without your explicit consent.
Marketing permission is royalty-free unless otherwise agreed in writing. You may withdraw permission for future use by emailing us at office@lumoncleaning.com. After withdrawal, we will stop new uses and remove images from channels we control within a reasonable time where practicable. We may be unable to recall materials already printed, distributed, or reshared by others.
By providing your phone number and submitting a form or otherwise requesting contact, you consent to receive communications from Lumon Cleaning related to your inquiry, estimate, appointment scheduling, service updates, invoices, and customer support, subject to applicable law.
Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for help where supported.
Promotional or marketing text messages will be sent only where the required consent has been obtained. Consent to receive marketing messages is not a condition of purchasing services.
We do not sell your personal information. Mobile information will not be shared with third parties for their marketing purposes, except as permitted by applicable law and our privacy policy.
See our Privacy Policy for additional details regarding information collection, use, disclosure, and communication preferences.
We prefer to resolve customer concerns directly. Please contact us first, and we will make a genuine effort to resolve any dispute informally.
To the extent legally enforceable, any dispute arising out of or relating to these terms or our services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, rather than in court, except as stated below.
Arbitration will take place in Fresno County, California, or may be conducted by telephone, video, or written submission where permitted by the applicable rules and law. Lumon Cleaning will pay arbitration filing and administrative fees that exceed what the customer would have paid to file the same claim in California small claims court, subject to applicable law and the arbitration provider’s rules.
Small claims exception. Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies and remains within that court’s jurisdiction.
Individual claims. To the extent enforceable, claims subject to arbitration must be brought in an individual capacity and not as a plaintiff or class member in a class, collective, or representative proceeding. This provision does not waive rights that cannot lawfully be waived.
Right to opt out. You may opt out of this arbitration section by emailing office@lumoncleaning.com with your name, service address, and a clear statement that you wish to opt out within 30 days of first accepting these terms. Opting out will not affect your service, pricing, or scheduling.
If any portion of this arbitration section is found unenforceable, the remaining portions will apply to the extent permitted by law, except where applicable law requires otherwise.
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Subject to the arbitration section above and any mandatory venue or consumer-protection rights, the parties agree to venue in the state or federal courts located in Fresno County, California.
Nothing in this section prevents a customer from exercising a legal right to bring a claim in another forum where applicable law requires or permits it.
We may update these terms from time to time. The “Last updated” date reflects the most recent version.
The version applicable to a service will be the version accepted by the customer for that service, subject to applicable law and any subsequently agreed written changes.
Material changes will be communicated before they apply to future services where reasonably practicable. Changes will not apply retroactively to completed services or alter an existing agreement without the consent required by law.
For recurring customers, we will provide notice of material changes and obtain renewed consent where required by law.
If any provision of these terms is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.
Our failure to enforce a provision on one occasion does not waive our right to enforce it later.
These terms, together with the applicable estimate, work order, service agreement, and any approved change orders, form the agreement between the customer and Lumon Cleaning regarding the services described. They supersede prior discussions or representations on the same subject to the extent permitted by law.
Nothing in these terms overrides a separate written agreement or mandatory legal requirement that applies to the particular service.
Before service begins, the customer should have access to the applicable estimate or work order and these Terms and Conditions.
Acceptance may be documented through an electronic or written signature, electronic acceptance of the estimate, or another legally valid method of agreement.
Lumon Cleaning will retain records of the accepted estimate, applicable terms, and any approved changes in accordance with its normal recordkeeping practices.
By accepting an estimate, scheduling service, or authorizing work to begin, the customer acknowledges having received and agreed to these terms, subject to applicable law.
Bright Home Solar Panel Cleaning LLC, doing business as Lumon Cleaning
Mailing Address: PO Box 1701, Clovis, CA 93613
Email: office@lumoncleaning.com
Website: lumoncleaning.com
Phone: (559) 492-8130
Looking for turf cleaning? See the Lumon Turf Cleaning Terms & Conditions.
This page is provided for general informational purposes and is not legal advice.